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Privacy Policy

How we collect, use and protect your personal information.

Last updated: 22 October 2026

The Drain Station ("we", "us" or "our") is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website or contact us, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The Drain Station is the data controller for the personal information described in this policy. You can contact us at:

2. Information we collect

We only collect the information we need to respond to you and provide our services. This may include:

  • Contact details such as your name, phone number, email address and postal address, when you call, email or message us.
  • Job details such as the address of the property, a description of the drainage problem, and any photos, CCTV footage or survey reports relating to the work.
  • Payment and billing information such as invoice details and payment records, when you use our services.
  • Technical information such as your IP address, browser type and the pages you visit, which is automatically recorded in standard server logs when you use our website.

We do not knowingly collect information from children, and we do not collect any special category data (such as health information).

3. How we use your information

We use your personal information to:

  • respond to your enquiries and provide quotes;
  • arrange, carry out and follow up on drainage work, including emergency call outs;
  • manage preventative maintenance contracts and scheduled visits;
  • send invoices, take payments and keep financial records;
  • meet our legal, insurance and health and safety obligations; and
  • keep our website running securely and fix any problems with it.

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

4. Our legal basis

Under UK GDPR we must have a lawful reason for using your personal information. We rely on:

  • Contract: where we need your information to give you a quote or carry out work you have asked for.
  • Legal obligation: where we must keep records, for example for tax and accounting purposes.
  • Legitimate interests: where it is necessary to run our business, respond to enquiries and keep our website secure, and your rights do not override those interests.
  • Consent: where you have given us clear permission to use your information for a specific purpose. You can withdraw consent at any time.

5. Who we share it with

We only share your personal information where necessary, with:

  • trusted service providers who help us run our business, such as our website host, email provider, and accounting or payment services;
  • our insurers and professional advisers, where needed;
  • your landlord, managing agent or insurer, where you have asked us to or the work requires it; and
  • the police, regulators or other authorities, where we are required to by law.

Anyone we share information with must keep it secure and use it only for the purpose we provided it. If any of our service providers process data outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract terms.

6. Cookies

Cookies are small text files that websites place on your device. Our website does not use cookies. We do not use analytics, advertising or tracking cookies, and we do not store any information in your browser.

If we ever introduce cookies in the future, we will update this policy and ask for your consent where required.

7. Third-party services and links

To display our website correctly, your browser loads fonts, styles and icons from the following third-party services. When it does, these providers receive your IP address and basic browser information, as is necessary for them to deliver the files:

  • Google Fonts (Google LLC), for the website's fonts. See Google's privacy policy.
  • Tailwind CSS (Tailwind Labs Inc.), for the website's styling, loaded from cdn.tailwindcss.com.
  • unpkg, a public content delivery network used to load our website's icons.

Our website also links to our Facebook and Instagram pages. These sites have their own privacy policies, and we are not responsible for how they handle your information. We recommend reading their policies when you visit them.

8. How long we keep it

We keep personal information only for as long as we need it:

  • enquiries that do not lead to work are kept for up to 12 months;
  • customer, job and financial records are kept for 6 years after the work is completed, to meet tax, accounting and insurance requirements; and
  • maintenance contract records are kept for the length of the contract plus 6 years.

After this time, we securely delete or anonymise your information.

9. Keeping it secure

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. Access is limited to people who need it to do their job. While we take every reasonable step, no method of transmission over the internet is completely secure.

10. Your rights

Under UK GDPR you have the right to:

  • access the personal information we hold about you;
  • rectification, if your information is inaccurate or incomplete;
  • erasure, in certain circumstances;
  • restrict how we use your information;
  • object to us using your information, including where we rely on legitimate interests;
  • data portability, to receive your information in a commonly used format; and
  • withdraw consent at any time, where we rely on consent.

To use any of these rights, contact us using the details below. There is no charge, and we will respond within one month. We may need to confirm your identity before we can help.

11. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:

12. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

13. Contact us

If you have any questions about this policy or how we handle your personal information, please contact us: